Have Questions? We’re Here to Help!

If you have any questions or need help with your order, don’t hesitate to reach out to us!

When will my order ship?

Orders are usually processed within 1–2 business days. Once shipped, you’ll receive an email with your tracking link.

Note: Orders placed during weekends or holidays will be processed the next business day.

How long does delivery take?

Delivery times vary depending on your location:
USA: 3–9 business days
Canada: 7–12 business days
International: 10–15 business days

Once your order is shipped, you can track it anytime using your tracking number above.

Why hasn’t my tracking updated yet?

Tracking information can take 24–48 hours to update after your order has shipped.
If your tracking hasn’t moved for a few days, don’t worry — this is normal while the package is in transit or between carriers.

I entered the wrong address, what should I do?

If your order hasn’t shipped yet, contact us immediately, so we can update it.
Once a package has shipped, we can’t change the address. In that case, you can contact the courier directly to request a delivery hold or reroute.

What if my order shows “Delivered” but I didn’t receive it?

Sometimes carriers mark packages as “Delivered” a few days early.

Here’s what to do:
1) Wait 24–48 hours, it often arrives shortly after.
2) Check with neighbors or your local post office.
3) If it still hasn’t arrived after 2 business days, contact us and we’ll help you locate it.

Can I cancel or modify my order?

To ensure fast delivery, all orders go into immediate processing.
If your order hasn’t been shipped yet, you can contact us to cancel or edit it. Once shipped, cancellations aren’t possible.

How do I contact customer support?

If you need help with your order, email us.
Our team responds within 24 hours (Mon–Fri), usually much faster.

My package is delayed, what should I do?

Simply reach out to our support team. We’ll track your order, resolve it, and, if needed, send a free replacement right away.
Contacting any third party significantly slow down the resolution process, please contact us directly.

How can I cancel my subscription?

If you activated a subscription for one of our product, you can cancel it anytime, there’s absolutely no commitment.
Before you go, we’d really love to know how we could improve your experience, many customers find adjusting the delivery schedule or scent option works better than canceling.

If you still wish to cancel, you can do so directly from your account once your previous order has been delivered.
We’ll always be here when you’re ready to come back.

Still have questions?

Our support team is here to help you. Fast, friendly, and always on your side.